Preparing to make Video Relay Calls through the National Relay Service

Before the video is played the following static images are shown:

To the left of the video frame.is the National Relay Service (NRS) logo that contains three stacked rectangles in this order - navy blue, red, navy blue which contain the words: “National Relay Service” in white. The red rectangle is off centre to the right.

To the right is the heading: “Preparing to make Video Relay Calls through the National Relay Service”.

Under the heading are images of Video Relay: a navy blue tablet, desktop computer and smartphone, each with images of green hands signing on its screen.

A white “play” symbol sits in a red button in the middle of the video frame.

Visible in the video at all times from left to right across the top:

• The Australian Government crest in black on a light blue disk,
• the heading: “Preparing to make Video Relay Calls through the National Relay Service”.

To the left of the video frame.is the National Relay Service (NRS) logo.

To the right is the heading: “Preparing to make Video Relay Calls through the National Relay Service”.

Under the heading are the images of Video Relay.

Hi. If you’re Deaf and use Auslan

Image of the word “Hi!” appears in black font in a white speaking bubble.

The image changes to a white circle containing an image of two navy blue hands signing.

then Video Relay is a great way to make a phone call to hearing person.

The image in the white circle changes to a white outline of the top half of a person sitting within a stylized image of a video frame.

This image connects (using a dotted a line) to an image of a white telephone handset in a green circle.

In a Video Relay call, a relay officer will sign to you in Auslan

The image in the green circle changes to an image of a pair white hands signing.

and speak with the other person in English.

A green circle containing a white speech bubble connects (using a dotted line) to a white circle containing the image of a telephone handset.

You will sign your side of the conversation,

A navy blue circle containing the image of a pair of white hands signing connects (using a dotted a line), to a green circle containing the white stylized image of the top half of a person.

When the navy blue dots reach the green circle, the image within the green circle changes to a pair of white hands signing.

and the relay officer will sign the other person’s responses back to you.

The navy blue dots connect to rejoin the navy blue circle above, forming a full circle. The image within the navy blue circle changes to a white stylized image of the top half of a person.

Grey speech bubbles appear to the right of the circle.

What do I Need?

The words “What do I Need?” appear on the screen.

To make Video Relay calls you will need a computer, tablet or smartphone.

Navy blue images of a desktop computer, tablet and smart phone appear.

It is important to have a good camera and internet connection.

A flashing green circle appears at the top of each device to denote a camera and a green circle containing a navy blue tick appears on the screen of each image.

To make Video Relay calls you will also need a program called Skype installed on your device.

The Skype logo appears on the screen of each device. The logo consists of a blue circle which sits on top of a diagonally set blue oval. A white “S” sits inside the circle.

Skype is a free program and it is easy to install.

Images of the Skype website appear on the screen of an image of a desktop computer,

Just go to the Apple App Store or Google Play Store and download it on your device.

On the screen of the image of a tablet which sits next to the image of a desktop computer, the logos “Download it on the App store” and “Get it on Google Play”, appear.

Once Skype is installed you will need to setup your Skype account and sign in.

This includes creating a Skype name.

Image of the white Skype sign in window. The window includes:

• the branding “Microsoft” including its 4-coloured square (red, green, yellow, blue) logo in the top left-hand corner.
• The instruction “Sign in to continue to Skype”, and
• A field requiring a Skype name, phone number or email address.

Accessing and Saving the Skype contact NRS VIDEO RELAY SERVICE

The heading: “Accessing and Saving the Skype contact NRS VIDEO RELAY SERVICE” appears.

To get the NRS VIDEO RELAY SERVICE Skype contact you need to copy this link into the browser of your device.

The url: “bit.ly/2SQSHw4”

You can find a copy of this link on the Service Features page of Accesshub.

Another url appears below the link above:

“communications.gov.au/accesshub”

The NRS Helpdesk can also email you a copy of the link.

Image of a green circle with a white envelope denoting email appears. Below this image is the email address for the NRS Helpdesk: “helpdesk@relayservice.com.au”

You will be taken to this window in Skype.

Click on the blue “Add to Contacts” button.

Image of a white window. Under the heading “Skype” the window contains from top to bottom:

• a red hexagon which contains a white outline of a speech bubble with “NRS” at its centre”
• the words “NRS VIDEO RELAY SERVICE”
• a blue rectangular button with rounded corners which contains the words “Add to Contacts” in white text.

You will be asked to sign into Skype again.

The image of the white Skype sign-in window reappears.

You’re done!

NRS VIDEO RELAY SERVICE will now be added to your Skype contacts and you will be ready to make Video Relay calls.

Image of a list of Skype contacts showing the NRS VIDEO RELAY SERVICE contact. The contact is a red square containing a white outline of a speech bubble with “NRS” at its centre.

If you need help making Video Relay calls – watch our other video – Making a Video Relay call through the NRS.

Image of the frame of the video “Making a Video Relay call through the National Relay Service” To the left of the frame is the NRS logo, to the right, the title: “Making a Video Relay call through the National Relay Service.”

The NRS Helpdesk can help with the steps shown in this video.

The Helpdesk is open 8am to 6pm, Monday to Friday, Eastern Standard Time.

A list of NRS Helpdesk contact options appears:

• helpdesk@relayservice.com.au
• Phone: 1800 555 660
• SMS: 0416 001 350
• Fax: 1800 555 690
• TTY: 1800 555 630

There are also English instructions available on the Service Features page of Accesshub.

The url: “communications.gov.au/accesshub/nrs” appears.

No words

To the left of the screen is the logo for the Department of Infrastructure, Transport, Regional Development and Communications. The left-hand side the logo shows the Australian Government crest in black and white. On the right-hand side in black are the following words “Australian Government, Department of Infrastructure, Transport, Regional Development and Communications”.

To the right of the screen is the NRS logo.