The National Relay Service (NRS) will enhance its web portal, Mobile App and Helpdesk features and functions on 9 April 2025. These changes are based on User feedback and designed to make it easier for everyone to use the NRS service. With these updates, Users can expect a smoother navigation experience, quicker access to important information, and better support from the Helpdesk.

The changes include:

  1. Option for full screen mode in the NRS web chat interface
  2. Dynamic height adjustment of the NRS web chat box window
  3. Changing the position of the "Send Message" button in the NRS web chat
  4. Uniform design for radio buttons in the NRS web chat interface
  5. Start a new chat or captions call from the "My Recent Calls" list in the NRS web portal
  6. Sorting option for the "My Recent Calls" list in the NRS web portal on mobile
  7. GA and SKSK buttons for the NRS Mobile App
  8. RO Typing indicator for Android devices for the NRS Mobile App
  9. NRS Users and potential Users can now share their screens with Helpdesk Agents to get support with account configuration and registration issues.

To ensure the best experience with the enhancements to the web portal, we suggest using Google Chrome.

To enjoy all the new features of the mobile app, your phone should have the latest version of the software.

If you have any questions about these changes or about the NRS in general, please reach out to the NRS Helpdesk. You can find different ways to contact the Helpdesk at www.accesshub.gov.au/about-the-nrs/nrs-helpdesk.

Thank you for your continuous feedback. It is essential in helping us improve the NRS and serve our community better.

You can find this information below in Auslan with a visual walk-through of the updates.