The National Relay Service (NRS) will be releasing further enhancements to its mobile app features and functions on 23 October 2024. These changes are aimed at providing you with an even more accessible and user-friendly experience. The changes include:

  1. Users will have access to the '000 Emergency Call only' button whether logged in or logged out from the NRS App.
  2. Improved colour and layout and better contrasting and adjustments to dark mode in iOS for the NRS App for easier visibility of in-app messages.
  3. Users will receive notification when a chat session with the Relay Officer (RO) has been disconnected in the NRS App, so Users will know when to end the chat or restart a new chat session.
  4. Users will now have the ability to select the state they are calling from when dialing national 1800, 1300 and 13xxxx numbers from within the NRS App instead of having them provide the details to the RO.
  5. “My Quick Responses” will also be available within the NRS App for users to select to make chatting with ROs easier.
  6. Upon login to the NRS App, Users can now select “Helpdesk chat” as call type in NRS app instead of being redirected to web portal.

If you have any questions about these changes or the NRS in general, please contact the NRS Helpdesk. A list of ways to contact the Helpdesk can be accessed at www.accesshub.gov.au/about-the-nrs/nrs-helpdesk

Thank you for your on-going feedback. It plays a crucial role in our efforts to continuously improve the NRS to better serve our community.

We encourage you to keep sharing your valuable insights on how we could further enhance your experience with the NRS. We will be asking feedback from the NRS Users between 1 November and 30 November 2024. If you use the service during this period, you may receive an invitation via email or letter to participate in a short survey.

You can find this information in Auslan with captions below.