The National Relay Service, or NRS, is an Australia wide phone service for people who are d/Deaf, hard of hearing or have speech communication difficulties. The NRS is also used for people who wish to communicate with members of those communities.
Earlier this year, the Australian Government approached the market to find a supplier to deliver the NRS for the next three years. After a competitive process, Concentrix has been found as the preferred supplier. The NRS has been delivered by Concentrix since 2019. Their new contract will allow for continuity and improvement of the current service.
There were several strong bids, but Concentrix has shown they can deliver the NRS to a high standard and have demonstrated a commitment to connect users to the wider community. This helps to make Australia a more accessible place.
Concentrix will introduce new and upgraded features to the NRS, including a user assistance function to help train NRS users and a community engagement function to create, develop and maintain better links with NRS users and people with disability.
Concentrix will continue providing all of the current call channels. They will also continue providing the Video Relay Service on Saturday mornings and look to introduce a new, simpler way to make Video Relay calls soon.
For most of its services, the NRS is available 24 hours a day and can be accessed at www.accesshub.gov.au.
Please find this information below in Auslan with captions and sound.
Find out more
Read the Minister’s media release - Improved services on the way for the National Relay Service | Ministers for the Department of Infrastructure(Opens in a new tab/window).